Privacy Policy

Last Updated: February 13, 2025

OkadaExpress ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics marketplace platform, including our website and mobile applications (collectively, the "Platform").

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Create an Account:
  • Name and contact information (email, phone number)
  • Password and security credentials
  • Profile picture (optional)
  • Delivery addresses
• For Riders:
  • Government-issued ID
  • Driver's license or vehicle registration
  • Bank account details for payments
  • Insurance information
  • Emergency contact information
• For Merchants:
  • Business name and registration documents
  • Tax identification number
  • Business address and operating hours
  • Bank account details for settlements
• Make a Delivery Request:
  • Pickup and delivery locations
  • Package details (size, weight, contents)
  • Recipient information
  • Special delivery instructions
• Contact Us:
  • Messages, feedback, or inquiries
  • Customer support interactions

1.2 Information Collected Automatically

When you use our Platform, we automatically collect:

• Location Data:
  • Real-time GPS location (for Riders during active deliveries)
  • Approximate location based on IP address
  • Pickup and delivery locations
• Device Information:
  • Device type, model, and operating system
  • Unique device identifiers
  • Mobile network information
  • Browser type and version
• Usage Data:
  • Pages visited and features used
  • Search queries and preferences
  • Time spent on pages
  • App interactions and errors
• Transaction Data:
  • Delivery history and details
  • Payment information (processed by third-party providers)
  • Invoices and receipts

1.3 Information from Third Parties

We may receive information about you from:

• Background check providers (for Rider verification)
• Payment processors
• Social media platforms (if you choose to connect accounts)
• Marketing partners

2. How We Use Your Information

2.1 To Provide and Improve Services

• Facilitate connections between Customers, Riders, and Merchants
• Process and complete delivery requests
• Enable real-time GPS tracking
• Calculate delivery fees and routes
• Process payments and settlements
• Provide customer support
• Improve Platform functionality and user experience

2.2 For Safety and Security

• Verify user identities
• Conduct background checks on Riders
• Detect and prevent fraud, abuse, or illegal activity
• Enforce our Terms of Service
• Protect the safety of all Platform users
• Resolve disputes

2.3 For Communication

• Send delivery updates and notifications
• Respond to inquiries and support requests
• Send account-related information
• Provide marketing communications (with your consent)
• Conduct surveys and request feedback

2.4 For Analytics and Research

• Analyze Platform usage and trends
• Conduct research and development
• Create aggregated, anonymized data for statistical purposes
• Optimize routes and delivery efficiency

2.5 For Legal and Compliance

• Comply with legal obligations
• Respond to legal requests and court orders
• Protect our rights and property
• Maintain financial records and tax compliance

3. How We Share Your Information

3.1 With Other Platform Users

• Customers see: Rider name, photo, ratings, vehicle details, and real-time location during active deliveries
• Riders see: Customer name (or alias), pickup/delivery addresses, package details, and contact information
• Merchants see: Customer order details and delivery addresses when relevant

3.2 With Service Providers

We share information with third-party service providers who help us operate the Platform:

• Payment processors (for secure transactions)
• Cloud hosting and storage providers
• SMS and email service providers
• Background check providers
• Analytics and data services
• Customer support tools
• Marketing and advertising partners

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.3 For Business Transfers

If OkadaExpress is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

3.4 For Legal Reasons

We may disclose your information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect and defend our rights or property
• Prevent or investigate potential wrongdoing
• Protect the personal safety of Platform users or the public

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Location Data

4.1 Why We Collect Location Data

Location data is essential for our Platform to:

• Match Customers with nearby Riders
• Provide real-time delivery tracking
• Calculate accurate delivery routes and fees
• Optimize route planning
• Verify pickup and delivery completion

4.2 Location Collection Methods

• Precise GPS Location: Collected from Riders during active deliveries
• Approximate Location: Inferred from IP address or Wi-Fi
• Address Information: Provided by Customers for deliveries

4.3 Location Controls

• Riders can turn off location tracking when not actively delivering
• Customers can manage app location permissions in device settings
• Historical location data is retained for service improvement and dispute resolution

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Improve and develop our Platform

Specific retention periods:

• Active accounts: Retained while account is active
• Inactive accounts: Deleted after 2 years of inactivity (unless legally required to retain)
• Delivery records: Retained for 3 years for customer service and dispute resolution
• Financial records: Retained for 7 years for tax compliance
• Marketing data: Retained until you opt out

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through:

• Account settings in the app or website
• Contacting customer support

6.2 Delete Your Account

You can request account deletion by:

• Using the delete account feature in settings
• Contacting privacy@okadaexpress.ng

Note: Some information may be retained as required by law or for legitimate business purposes.

6.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in emails
• Adjusting preferences in account settings
• Contacting us at privacy@okadaexpress.ng

Note: You will still receive essential service-related communications.

6.4 Location Permissions

• Manage app location permissions in your device settings
• Riders can toggle availability to control location tracking

6.5 Cookie Preferences

See our Cookie Policy for information on managing cookies.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have information about a child, please contact us at privacy@okadaexpress.ng.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted with an updated "Last Updated" date. We will notify you of material changes via email or Platform notification. Your continued use after changes constitutes acceptance of the updated Privacy Policy.

12. Nigeria Data Protection Regulation (NDPR) Compliance

We comply with the Nigeria Data Protection Regulation (NDPR) 2019. Your rights under NDPR include:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact our Data Protection Officer at dpo@okadaexpress.ng.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@okadaexpress.ng
• Data Protection Officer: dpo@okadaexpress.ng
• Phone: +234 800 652 3239
• Address: 123 Lagos-Ibadan Expressway, Lagos, Nigeria