Frequently Asked Questions

Booking a delivery is easy:

1. Open the OkadaExpress app or website
2. Enter your pickup and delivery locations
3. Add package details (size, weight, special instructions)
4. Get an instant price quote
5. Choose your payment method
6. Confirm and a rider will be assigned immediately

You'll receive real-time updates and can track your package on the map throughout the delivery.

Delivery fees are based on:

• Distance: ₦500 base fare for 0-5km, then ₦100 per additional km
• Weight: Up to 5kg included, ₦200 per kg above that
• Speed: Express delivery adds 30% to the base fare
• Time: Surge pricing may apply during peak hours

You'll always see the exact price before confirming your order.

We accept multiple payment methods:

• Cash on delivery (COD)
• Bank transfer
• USSD payment
• Digital wallets

All transactions are secure and you'll receive a digital invoice for your records.

Yes, but cancellation fees may apply:

• Before rider assignment: Free cancellation
• After assignment, before pickup: 30% cancellation fee
• After pickup: Full delivery fee charged

Refunds are processed within 7-14 business days.

The following items are prohibited:

• Illegal substances or contraband
• Weapons, ammunition, or explosives
• Hazardous materials or chemicals
• Live animals (exceptions for special arrangements)
• Perishable goods without proper packaging
• Items exceeding 25kg or maximum dimensions
• Large amounts of cash or valuable documents

Real-time tracking is available for all deliveries:

• Open the app and go to "Active Deliveries"
• View the rider's live location on the map
• See estimated time of arrival (ETA)
• Receive push notifications for status updates
• Contact the rider directly through the app

Follow these steps to join:

1. Visit okadaexpress.ng/riders and click "Apply Now"
2. Complete the online application form
3. Upload required documents (ID, vehicle papers, insurance)
4. Wait for verification (usually 24-48 hours)
5. Complete online training module
6. Get activated and start earning!

Requirements: 21+ years old, valid ID, motorcycle, smartphone with GPS.

Earnings depend on several factors:

• Base earnings: You keep 80% of every delivery fare
• Average delivery: ₦640 per delivery (80% of ₦800 average fare)
• Daily potential: 15-20 deliveries = ₦9,600-12,800 per day
• Monthly average: ₦150,000-200,000+ (working 6 days/week)
• Bonuses: Performance incentives, fuel allowances, referral rewards

Top-performing riders earn even more! Use our earnings calculator on the riders page.

Payment details:

• Payment schedule: Every Monday via direct bank transfer
• Earnings period: Previous Monday to Sunday
• Commission: 20% platform fee (you keep 80%)
• Tracking: View real-time earnings in the app
• Statement: Detailed breakdown provided with each payment

First payment comes after your first full week of deliveries.

Yes, insurance is required:

• Vehicle insurance: Third-party minimum required before activation
• OkadaExpress coverage: Additional insurance provided during active deliveries
• Coverage includes: Accidents, injuries, package damage (while on duty)
• Assistance: We can connect you with insurance providers

Yes! Complete flexibility:

• Choose your own working hours and days
• Toggle availability on/off in the app anytime
• No minimum hours required
• Work full-time, part-time, or whenever you want
• Maintain good ratings for continued access

Business registration steps:

1. Visit okadaexpress.ng/merchants
2. Click "Register Your Business"
3. Complete business information form
4. Upload required documents (CAC, Tax ID, etc.)
5. Provide bank details for settlements
6. Wait for verification (1-3 business days)
7. Access merchant dashboard and start creating orders

Simple, transparent pricing:

• Commission: 20% of delivery fee only
• No setup fees
• No monthly charges
• No minimum orders
• Volume discounts: Available for 1000+ deliveries/month

You only pay commission on completed deliveries.

Settlement process:

• Schedule: Automated weekly settlements every Monday
• Method: Direct bank transfer to registered account
• Calculation: Total delivery fees minus 20% commission
• Invoice: Detailed breakdown emailed with payment
• Dashboard: Track pending and completed settlements anytime

Yes! Multiple integration options:

• REST API: Full-featured API with comprehensive documentation
• Webhooks: Real-time notifications for order updates
• CSV Bulk Upload: Upload hundreds of orders at once
• E-commerce Plugins: WooCommerce, Shopify (coming soon)
• Dashboard: Manual order creation also available

Contact our technical team for API documentation and integration support.

We serve diverse industries:

• Restaurants and food delivery
• Pharmacies and health products
• Retail stores and boutiques
• Supermarkets and groceries
• E-commerce and online stores
• Fashion and clothing
• Electronics and gadgets
• Fresh produce and perishables

Any business that needs reliable delivery can benefit from OkadaExpress.

We currently operate in 25+ cities across Nigeria, including:

• Lagos
• Abuja
• Port Harcourt
• Ibadan
• Kano
• Benin City
• And many more...

We're constantly expanding to new cities. Check the app for current availability in your area.

Yes, we take security seriously:

• All data encrypted in transit and at rest
• Secure payment processing through verified partners
• NDPR compliant (Nigeria Data Protection Regulation)
• Regular security audits and updates
• Privacy-focused features (masked phone numbers)

Read our Privacy Policy for complete details.

Multiple ways to reach us:

• In-App Chat: Available 24/7 in the app
• Phone: +234 800 652 3239 (24/7)
• Email: support@okadaexpress.ng
• WhatsApp: Business account available
• Social Media: Facebook, Twitter, Instagram

Average response time: Under 5 minutes for urgent issues.

We take package safety seriously:

• All deliveries include basic insurance coverage
• Report issues immediately through the app
• Investigation initiated within 24 hours
• Compensation based on declared value (up to ₦50,000)
• Higher-value items can be declared for additional coverage

Always take photos of packages before sending high-value items.